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Limited Warranty Policies

      GEOTEL warrants the GEOTEL-branded product and accessories (“GEOTEL Product”) against defects in materials and workmanship when used normally in accordance with GEOTEL's published guidelines for a period of ONE (1) YEAR on handsets, (6) MONTH on accessories and batteries from the date of original retail purchase by the end-user purchaser ("Warranty Period"). GEOTEL’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service information.

What is not covered by this Warranty?

This Warranty does not apply

1.   to any non-GEOTEL branded products or any software, even if packaged or sold with GEOTEL products. Manufacturers, suppliers, or publishers, other than GEOTEL, may provide their own warranties to you – please contact them for further information.

2.   to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;

3.   to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports;

4.   to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;

5.   to damage caused by operating the GEOTEL Product outside GEOTEL’s published guidelines;

6.   to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of GEOTEL or an GEOTEL Authorized Service Provider;

7.   to an GEOTEL Product that has been modified to alter functionality   without the written permission of GEOTEL

8.   to defects caused by normal wear and tear or otherwise due to the normal aging of the GEOTEL Product;

9.   if any serial number has been removed or defaced from the GEOTEL Product.

Your responsibilities
    Before submitting your GEOTEL Product for warranty service you should maintain a separate backup copy of the contents of its storage media, remove all personal information that you want to protect and disable all security passwords.

    During warranty service the contents of the storage media will be deleted and reformatted. GEOTEL and its agents are not responsible for any loss of software programs, data or other information contained on the storage media or any other part of the GEOTEL product serviced.

    Important: Do not open the GEOTEL Product. Opening the GEOTEL Product may cause damage that is not covered by this Warranty. Only GEOTEL or a GEOTEL Authorized Service Provider should perform service on this GEOTEL Product.
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